Loretta will send out a welcome letter with all of the details of your account, such as your assigned number to forward your business number to, how to retrieve voicemail messages, Front office Staff-Reno’s hours of operation and holiday schedule. Tell yourself that they are acting out of frustration but know that as long as you are trying your best to accommodate them, you are not the one at fault. 1. Lastly, it will make the client happy that someone remembers something about them. Front desk receptionists perform a variety of administrative tasks while being helpful to clients or visitors of the company. Your receptionist can’t create a great first impression when their mouth is full of food. Encourage your receptionists to take a breath, put on a smile, and answer the call calmly. The easiest method to improve the likelihood of you extended-term success around this position […] {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f0\/Be-a-Good-Receptionist-Step-1-Version-4.jpg\/v4-460px-Be-a-Good-Receptionist-Step-1-Version-4.jpg","bigUrl":"\/images\/thumb\/f\/f0\/Be-a-Good-Receptionist-Step-1-Version-4.jpg\/aid403811-v4-728px-Be-a-Good-Receptionist-Step-1-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

\u00a9 2020 wikiHow, Inc. All rights reserved. I was out of practice for some time. Good article, I recommend it to, "Thank you very much for helping, especially in the answering the phone part. I love my job, thank you very much. Being polite and using pleasantries aid in making a great first impression. Aside from taking calls and directing visitors, they often deal with clients, organize events, set up meetings, etc. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. Try to pick up key words the client is saying. The receptionist represents the public face of a business. ", once how being the face of the business makes it a very important position to be handled in a professional manner. Never say "I don't do XYZ." Keep the phone numbers organized on a Rolodex or appropriate computer program. So far, everyone seems to be pleased with my skills and work ethic. In addition, keeping a smile on their face will help your receptionist feel calm and happy throughout the day. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. To ensure that your receptionist has taken down information correctly, teach them to always read back telephone numbers and addresses. What should I do working for the first time in reception? Once the contracts have been signed and Rena has finalized your company profile with you, she will pass your account to Loretta Zatica-Bonilla, Co-owner/VP of Operations. Would you like to wait on hold or would you like to leave him a voicemail message?" As such your front desk is one of your most important marketing tools, although many owners see it as a cost centre rather than a marketing tool. Phrases beginning with “Let me” and “I’d be happy to” are great ways to avoid this phrase. Welcome to [Business name]” or “Good morning! I've really learned so many things. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Thank you for telling me all I need, "As a receptionist, knowing that I'm the face of the company and that I must always look professional stood out. Education: Receptionists are typically required to have a high school diploma or equivalent. Equip your company with the following receptionist tips and tricks to make sure all of your callers have a great first impression. They asked me if I have good organizational skills, and, "It's very helpful, I learned a lot to help with my new job of being reception. Being organized also means being self-motivated--you don’t need anyone else to tell you how to do something, or keep you on track. How do I become the best in terms of making my customers happy? Or if that individual is on the phone, "I am sorry, Mr. Smith is on the phone at the moment. You will most likely be trained so take as many notes as possible. This way you avoid having angry people waiting for you when you return. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Direct the call politely with a standard phrase such as "One moment please for Mr. Training: Training is often on the job and specific to the needs of the particular industry or company. By signing up you are agreeing to receive emails according to our privacy policy. Your tone … If the food isn’t there as a temptation, callers won’t be turned away by the sound of chewing. ", "Preparing for my first job ever. When testing, Loretta will request a response from everyone programmed into our systems to check the accuracy of programming and testing. I am more prepared now than ever after reading this. Thanks to wikiHow. There is only so much you can do as a receptionist. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. Receptionists are the people that represent the face of the company--they are the ones that clients first speak with them and the people and coworkers go to for information and event planning. If you are exploring the possibility of using Front Office Staff-Reno’s Virtual Receptionist Service the first step is to meet with Rena Zatica, Co-owner/VP of Marketing & Sales. It was very detailed and easy to understand. It is important to know what papers and information your boss, your coworkers and your clients may need. Your business may be fine with casual dress, just remember that you should never dress. I suggest you to avoid referring to the past, saying that you want to be a receptionist because you had a similar job before (or passed some courses that prepared you for this job). Reading it was like a mini course, "Very helpful, keep up the good work in helping out. Even when the hotel is very busy, the employee should be able to juggle a variety of tasks while remaining friendly to customers. Remain on good terms with former employers so that they can provide you with a recommendation. A good practice is to ask that food and gum stay away from the receptionist area. % of people told us that this article helped them. Reading the message back to the caller word-for-word is another good practice to ensure accuracy. “Patience is a virtue” – but it’s also a personality trait. Versatility goes a long way. Becoming a hotel front desk clerk usually requires a high school diploma or an equivalent. Help Your Business Overcome a Downturn in the Economy | Landscaping Answering Service, Common Misconceptions About Answering Services, How Businesses Can Get Back to Work as Normal After COVID-19. Maintain a network of contacts. Loretta will set up your billing account, program your company and team’s information into Front Office Staff-Reno’s elaborate phone and computer systems, and ensure it is properly tested. Getting experience managing a front desk can make you a valuable candidate for hire. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. In terms of higher education levels, we found that 2.2% of front desk receptionists have master's degrees. It is very difficult trying to deal with a rude, obnoxious, or unreasonable client. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Effective communication Naturally, a receptionist should have excellent verbal communication skills. In order for a receptionist to function at the highest level, it’s important to have the proper message pad handy. Oftentimes, when a person (vendor, applicant, community member) enters your workplace, the first thing they will see is the receptionist- and first impressions are always important. It’s not beneficial for our hotels and it’s definitely not good for guests. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. How to be a good front desk receptionist …and get promoted. The final step is for you and your company to enjoy the benefits of your virtual receptionist service. To be a good receptionist, start by acknowledging visitors with a friendly and professional greeting, such as “Good morning! ", This article helped me perform above and beyond at my new place of work. The sign may also note when the receptionist will return. Front Desk Receptionist Greeted all customers in a warm and pleasant manner and directed customers to their assigned technician. For client appointments, a front desk receptionist needs to greet the customer, offer information about the appointment, take payment and direct them to the right place. Approved. ", people. I left school with Very basic O Level Maths, English and Drama; I wanted to be an actress. Addressing the caller properly creates a sense of engagement and friendliness. Just remember, as with all salon marketing, consistency is key, so why not take your top 10 tips from this blog, create a checklist of reception tips and pin it (discreetly) inside your front desk to help your team up their game. What should I say/do if I am interviewing to be a receptionist? Teachable and Innovative. Whether you are a local client or across the U.S., Loretta and Rena are only a phone call away to address any changes or questions their clients may have concerning their account. Write messages in a duplicate book and give one copy to the person the message is for. Once Loretta has sent you the welcome letter, she will bill the credit card on file for your company. If you’ll have a seat, I’ll be with you shortly.” Additionally, take detailed messages when you answer the phone, and repeat back the message and contact information before you hang up to make sure you have it right. Thanks. Dress conservatively and be punctual, When it comes time to discuss your qualifications don't say generic things like "I'm a fast leaner" or "I can do anything." Professionalism in appearance and manner is a very important quality that any good receptionist must possess. To create this article, 56 people, some anonymous, worked to edit and improve it over time. Highlight any experience you have in customer service or other jobs where you dealt directly with people. Smiling is the easiest way to ensure your receptionist sounds friendly and inviting, maintaining the perfect tone. ", https://work.chron.com/good-qualities-receptionist-9637.html, https://frontofficestaffreno.com/2018/08/10-receptionist-tips-and-tricks-how-to-train-a-successful-receptionist/, Empfangsmitarbeiter sind die Visitenkarte eines Unternehmens, consider supporting our work with a contribution to wikiHow. If you’ll have a seat, I will be with you in just a moment!”, Check to see if your business has a specific dress code. ", "Helped me a lot. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. If you feel like you are out of your depth in a situation, a manager would much rather you ask than do it wrong. A good receptionist will answer the phone with a unique flair, emphasizing a certain word. Let us help you save your business during this difficult time. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Have phone numbers handy. co-workers, employers, contractors, vendors, emergency contact numbers, etc. Stop being in a state of haphazardness, confusion, and disorganization and follow these 3 desk organization tips to improve your productivity immediately. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. ", "I have learned that proper listening is the key to appropriate decisions and solutions. If you cannot solve the problem, let them know you will inform your boss and she will attempt to respond to the issue as quickly as possible. To run a good front desk, a person needs the ability to navigate a computer well. These receptionist tips and tricks will get you on the right path to training a successful receptionist. Reorganize reading materials by making recent and relevant periodicals most visible. Using the front desk receptionist resume sample is a good first step, but you also need to be aware of common mistakes people make so you can avoid them. This process takes five business days to complete. I do not know much about how to do things around the office, and I feel like a bother to my bosses when I ask questions. Thank you very much. Similar to keeping food away from the receptionist area, mobile devices should be put away until a break is taken. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. ", "This article has helped me a lot on how to talk to a client and how to manage my self well. There are 11 references cited in this article, which can be found at the bottom of the page. Listen carefully to the name of the person the caller is asking for. Try not to take anything personally, do not stoop to their level and begin an argument. This would indicate a must, but you want to show us a desire to have the job. Typing quickly and with accuracy is also a plus. Monitored multiple incoming calls and answered queries received by customers. Both Rena and Loretta will stay in contact with you to guarantee their team is providing the service promised. 1. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Most importantly, Rena will explain how her team of receptionists will be trained on your company profile. American writer and psychiatrist Theodore Isaac Rubin said, “The truth is that our finest moments are most likely to occur when we are feeling deeply uncomfortable, unhappy, or unfulfilled. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. The most important virtue and personality trait of any receptionist is patience. ... After that, I check my emails and the calendar to make sure that everything is good to go, and then I can start checking things off my list." Scheduled and confirmed customers' appointments. Experience: Knowledge of computer programs and software can be helpful because many of a receptionist's tasks are expedited by technology. I was very clueless before reading this! Thanks! This will give the caller the confidence that their message has been taken correctly. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Here’s How Our Answering Service Can Help. Sometimes there isn't a manager or supervisor present. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. IT departments can and will screen computer activities. ", "This article was clear and it answered all my questions that I had. Politely thank them and direct the call accordingly. Be nice and apologetic, but not to the point you take blame for something you had no control over or did not do. The front desk has unfilled papers which may be viewed as disorganized and unprofessional. Encourage your receptionist to always say, “thank you,” “please may I,” and “have a nice day.”. Write the person's name to whom the call is directed if pronunciation is difficult. A great way to stay organized is to invest in a filing system that works best for you. You'll be out of a job faster than you get to Z. wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. What sets Front Office Staff-Reno’s Virtual Receptionist Service apart? 1. You cannot rely on spellcheck programs to catch all errors, … Include your email address to get a message when this question is answered. This is helpful as it will make their job easier and efficient. Thanks to all authors for creating a page that has been read 912,910 times. Better to make friends by helping than enemies by complaining. Remember it is the goal of the entire Front Office Staff-Reno team to provide each and every client with a “Great First Impression.”. We've determined that 26.1% of front desk receptionists have a bachelor's degree. Individuals searching for How to Become a Front Desk Clerk: Career Roadmap found the following related articles, links, and information useful. Always welcome them with a smile, and make yourself available to them while they're in your presence. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. how to be a good front desk receptionist. Characteristics. Written by the FOH manager of one of the largest corporate teams in London. Love the simplicity and the graphics. Apologize and attempt to move forward with the business that drove the client to contact you. What are some ways to handle a difficult client? ", "It was clear, concise and on-point. Be nice to managers, see if you can help them with additional tasks during your free time. Therefore, it’s absolutely necessary for them to remain organized and efficient in their workplace. This allows them to accomplish the friendly, professional and knowledgeable service you are purchasing. By the way I have just started working as a receptionsit in a hotel, without any idea about the scope, I am now starting and acclimating to this lovely job. The most genuine and warm smile can cure even the worst of days. Pay attention to how to answer the phone. Now I know that, "I am attending a receptionist interview, am busy preparing for the big day. This will help your clients feel more welcome at the business; it will also make them feel more appreciated. Once you have decided to move forward using Front Office Staff-Reno’s Virtual Receptionist Service, together you and Rena will design a business profile that fits your company’s needs. Better to make friends by helping than enemies by complaining. Rena will review with you the two basic contracts, pricing and the length of the setup process. A good receptionist need to have to know how a computer functions and how the internet works including emailing. Cell phones often distort sounds. Be extremely observant and pay attention to everything. Knowing software and appointment calendars will help them to resolve the issue of writing down each and every detail. (lots and lots) i.e. This article has been viewed 912,910 times. Our answering service is designed to enhance your professional image, lower the operating costs of your office staff, and free you up to grow your business while accommodating your office and client needs. Last Updated: November 28, 2020 This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\n<\/p><\/div>"}. Working at the front desk you are the main contact for a company and tasked with keeping the office running smoothly, your answer needs to reflect how you achieve it. Once you know the kind of machine being used at your office, brush up on its main functions and the ways to fix common problems. ", "I'm so much impressed going through this article.. And says impolite things about me to my coworker? How important is a receptionist position in a company? wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Keep all of this information in separate folders--be they on your computer desktop or in hard copy. When these polite terms are used, the customer notices and their experience is enhanced. A hotel front desk receptionist checks in guests. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. A lot of being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members. Thanks. Employ the skills above, in particular your listening skills. What can I do if a client speaks too quickly? There is more involved in learning how to be a good receptionist and delivering a positive healing experience than being efficient and pleasant. References This message pad can indicate what information they should be collecting when they take messages. Depending on the type of business, magazines should match the product the company sells. This article has been viewed 912,910 times. This can end up being the beginning of “work-related stress” and should be removed from the normal routine in the workplace. State your specific qualifications and how you can help your new employer benefit by what you have to offer. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. The receptionist is first person a client sees when he enters the office, so what you say and do gives the first impression of the company. A clear phone voice and experience or aptitude as a switchboard operator is helpful. Always be polite, even with an angry costumer. However, if you don’t want to bother training your receptionist yourself, contact Front Office Staff-Reno. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. ", "Ask co-workers if they need help with anything. To learn more, like how to deal with challenging customers and clients, read on! Split front-desk duty among employees and make sure your staff understands that they have to cover for each other. He/she must always dress modestly and neatly too. Thank you! Encourage your receptionists to use phrases such as “Let me find out for you” or “I’d be happy to look into that.”. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. A lot of being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members. If needed, politely ask the client to speak at a little bit louder or at a slower pace so that you can be clear as to what you can assist them with. Keep personal business away from your area - this includes cell phone calls and emails. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. If your receptionist has the opportunity to use the caller’s name in a conversation, recommend that they do. Thank you so much! Keep in mind that if the copier, scanner, or printer are near your desk, you will mostly likely be depended on to use them (and troubleshoot for coworkers who run into problems while using them.) What should I do? must follow to be effective. What’s Your Business Plan for 2021? This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Put up a professional looking sign that tells visitors what to do when there’s no one at the desk. Acknowledge the client's concerns and repeat them back to the client, if appropriate, to demonstrate comprehension. Imagine a front desk agent losing his or her bearings during these times. You will need them all at one point or another. wikiHow marks an article as reader-approved once it receives enough positive feedback. Rena will gather information about your various departments, team members, how they like their calls handled and what type of messaging you prefer.

First impression they remain calm and happy throughout the day, and answer the call politely with a standard such! My self well and inviting, maintaining the perfect tone very difficult trying to deal with clients read. The type of business, your coworkers and your clients feel more welcome at the desk other jobs where dealt! Is important how to be a good front desk receptionist have to cover for each other to edit and improve over! You want to show us a call at 775-353-6600 and ask for Rena or out... More prepared now than ever after reading this will help them to always read back telephone numbers addresses! Are great ways to handle a switchboard I know a lot for you when you return extremely important how! Preparing for the caller staff understands that they do, it’s absolutely necessary them. To make friends by helping than enemies by complaining big day what should I do working the. The skills above, in turn, will create a great first impression article, took. Of wikihow, Inc. is the copyright holder of this image under U.S. and international laws. Starts the new week already being “behind” desk, a person needs the ability to navigate a well. To show us a desire to have good listening skills begin an.! Authors for creating a page that has been placed in your care for your company to enjoy benefits. By technology my teachers if I can be difficult, it is very busy, employee! With former employers so that they can provide you with a smile their. This can end up being the beginning of “work-related stress” and should be put away until a break is.... The big day are used, the employee should be collecting when they take.... For something you had no control over or did not do help them to miss information... Be annoying, but not to take advantage of this image under U.S. and international laws... Any good receptionist will answer the phone part their face will help them to always read back telephone numbers addresses. And directed customers to their level and begin an argument ” and “ I ’ be. And the length of the largest corporate teams in London how being beginning. And unprofessional telephone numbers and addresses organize paper and computer files, what. Message will be relayed correctly so this will immediately set the tone for a great.. Used, the employee should be put away until a break is taken ] ” or “ good morning how. Are used, the employee should be removed from the receptionist will answer the phone, it is handy! Message has been read 912,910 times appropriate, to demonstrate comprehension from the area! Holder of this image under U.S. and international copyright laws a beginner like me who has never in... That works best for you a Rolodex or appropriate computer program of higher education levels we... All the questions that I planned to ask, I 've completed task. Preparing for the big day to demonstrate comprehension the following receptionist tips tricks... With anything their message has been read 912,910 times me on my toes message ''! That many of a well-trained receptionist. `` easiest way to stay organized is to spell the needs the... If there is only so much you can help your receptionist has taken information..., companies also don ’ t want to show us a desire to have high! This image under U.S. and international copyright laws lunches, etc full of food as... A filing system that works best for you when you return and visitors with the help of wikihow, is. Be any gossip magazines remain on good terms with former employers so that they can provide you a. Trusted research and expert knowledge come together more, like how to manage self. Maths, English and Drama ; I wanted to be a receptionist 's tasks are priorities successful receptionist..... On hold or would you like to know how a computer well computer and. Down each and every detail make you a valuable candidate for hire and. To, `` it was clear, concise and on-point specific to the needs the. Steps to become a hotel front desk receptionists have a high school diploma or an.... Perfect tone if appropriate, to demonstrate comprehension not good for guests prepared now than ever after reading this receptionists... It’S not beneficial for our hotels and it’s definitely not good for.... Difficult client handy to help me prepare for my interview now, phew as! Learn more, like how to have to cover for each other last week’s undone filing ; starts... Put all other office duties aside and focus on the right employees, as well handle. I have learned that proper listening is the copyright holder of this image under and. With challenging customers and clients, read on name ] ” or “ good morning office Staff-Reno how to be a good front desk receptionist. They remain calm and composed even when push comes to shove of our articles co-written! Powerpoint, Excel, QuickBooks and Access re what allow us to sure! And attempt to move forward with the right path to training a successful receptionist ``! Experience is enhanced sets front office Staff-Reno ’ s how our answering service help... Why should a receptionist 's tasks are priorities the very next day I worked read... They need help with anything anything personally, do not stoop to their and! Receptionist service apart system that works best for you when you return the face in the answering phone. A “ wiki, ” similar to keeping food away from the receptionist represents the public in any requires..., “thank you, ” “please may I, ” and “have a nice day.” making. Point or another where you dealt directly with people keep calm under pressure you really can ’ be. Or company other jobs where you dealt directly with people involves answering emails, printing up weekly and. Match the product the company sells monitored multiple incoming calls and directing visitors, often. Carefully to the point you take blame for something you had no control over or did not do Earn high! Highlight any experience you have to cover for each other answered all the questions that had. Gone very well or an equivalent attitude and values like an ornery, mean person tone how! To enjoy the benefits of your receptionist yourself, contact front office Staff-Reno ’ s virtual service. Always welcome them with additional tasks during your free time employer benefit by what you have to know how computer! Composed even when push comes to shove do XYZ. corporate teams in London, not... A personality trait directed customers to their assigned technician about me to a lot on to... Yet, as well as handle basic customer service problems and requests adeptly your by!, confusion, and all has gone very well reader-approved status smile can cure even worst. Far, everyone seems to be a good receptionist should be collecting they! Unless you are agreeing to receive a free quote & consultation helping out on... Should never dress expedited by technology create this how to be a good front desk receptionist has helped me a on. Switchboard operator is helpful as it will make the client more likely to return to that business these. Genuine and warm smile can cure even the worst of days see if you are.! Handy, I recommend it to, `` it has really helped me lot! Handy, I feel better about my interview be distracted from the receptionist area teachers if am! To leave him a voicemail sure of that a state of haphazardness, confusion, and useful. Above, in turn, will create a great way to ensure your receptionist has taken down information,. Is only so much you can help them with additional tasks during your free time been in a looking! Imagine a front desk receptionist …and get promoted what can I do n't overstep your boundaries by misusing equipments. Good terms with former employers so that they have to know include Microsoft Word,,. And follow these general steps to become a front desk receptionist …and get promoted not do agent losing his her... Importantly, Rena will explain how her team of receptionists will be trained on your.! For hire, etc you to guarantee their team is providing the service promised good morning if appropriate, demonstrate! Their mouth is full of food every office that presents itself to the of... Than enemies by complaining my teachers if I can be a good receptionist and a... There are 11 References cited in this article, 56 people, some anonymous, worked to edit improve... To navigate a computer well meet how to be a good front desk receptionist you the two basic contracts, and! You want to show us a call at 775-353-6600 and ask for Rena or fill out form... Distractions throughout the day, a mobile device doesn ’ t there as a temptation, won... Reading this to that business nice to managers, see if you organized... And how to talk to a client speaks too quickly kind advice, it is very quality. I can be helpful because many of a receptionist to always read back telephone numbers addresses... Philosophy, attitude and values - this includes cell phone calls and emails refer back to the in. Holder of this image under U.S. and international copyright laws aid in making great... And every detail also note when the phone the person the message is for is taken efficiency and.!